Solution: DMS
Industry: Manufacturing
Dealer Management System: Transforming Dealer and Distributor Management
Client Profile
Page Industries, the sole authorized distributor of Jockey products in India, encountered difficulties in overseeing its large network of dealers and distributors. Issues included inefficient onboarding, lack of transparency, manual workflows, integration challenges, and order management inefficiencies. To address these, a comprehensive Dealer Management System (DMS) was implemented to streamline and automate workflows, improving operational efficiency and compliance.
Business Challenges
Manual Processes
Paper-based dealer onboarding and management leading to delays and errors
Limited Visibility
No centralized view of dealer performance and sales data
Compliance Issues
Difficulty ensuring adherence to varying regional regulations
System Fragmentation
Disconnected systems requiring manual data transfer
Solutions
Automated Workflows
Digital onboarding and approval processes with automated notifications
Integrated Systems
Seamless connection with ERP and other enterprise systems
Multi-Channel Access
Dealers and internal teams can access the system through web and mobile interfaces.
Customizable Framework
Adaptable to regional requirements and business rules
Core Features & Capabilities
Automated Workflow and Order Management
Automated Workflow Management
Digital onboarding and lifecycle management with automated approvals reduce delays and ensure compliance. End-to-end distributor relationship management enhances service support.
Order Management & Sales User Assignment
Sales users are assigned specific outlets for structured order placement and return processing. A dashboard provides real-time sales data, targets, and achievements, enabling business expansion through onboarding new outlets.
System Integrations and Complaint Management
System Integrations
Integrates with leading ERP systems like SAP and Oracle, ensuring up-to-the-minute accuracy for financials and inventory. API-driven architecture supports third-party integrations for seamless operations.
Complaint and Issue Management
Sales users are assigned specific outlets for structured order placement and return processing. A dashboard provides real-time sales data, targets, and achievements, enabling business expansion through onboarding new outlets.
Multi-Channel Accessibility and Customization
Multi-Channel Accessibility
Seamlessly integrates with ERP platforms like SAP and Oracle, providing real-time financial and inventory verification. An API-driven architecture enables effortless third-party integrations for efficient operations.
Customization & Localization
Centralized tracking of product returns, logistics issues, and service requests. Response times and accountability are enhanced through automated alerts and customizable escalation protocols.
Results and Impact for Page Industries
40% Reduction in Manual Processing
Automation of onboarding, approvals, and complaint management reduced operational bottlenecks significantly.
Enhanced Distributor & Sales Efficiency
Structured order management and real-time tracking improved productivity across the network.
Increased Operational Efficiency
Streamlined workflows and ERP integrations eliminated data silos, optimising supply chain management.
Improved Compliance & Reporting
Automated tracking ensured adherence to industry regulations and audit requirements.
Future Enhancements for DMS
Provide predictive insights to optimize distributor performance and inventory levels.
Enhanced security and traceability in dealer transactions.
Real-time tracking of inventory and logistics for improved supply chain visibility.
Enhanced reporting tools for data-driven decision-making.
Ready to Transform Your Dealer Management?
Contact us today to learn how our Dealer Management System can streamline your distribution network and drive business growth.
